Cryptocurrency News & Market Updates

TL;DR

• Phone callbacks are now verified too. When a Kraken Support agent calls you back on a standard phone line, we flag it as verified in real time; you will see a confirmed banner right in the app, not just for calls made through the app itself.

• A one-time code proves who you’re talking to. During a callback, ask your agent to read back the verification code shown in your app. If it matches, you know you’re speaking with someone from Kraken.

• Unverified calls now get a much stronger warning. If we can’t confirm a call is really us, you’ll see a clear message telling you to hang up and report it.

• It’s live now for everyone, across Consumer Mobile, Pro Mobile, and Krak, including improved detection on Android.

Phone calls are still a scammer’s favorite tool

Scammers know that a confident voice on the phone can be more convincing than any email. Support and impersonation scams typically start the same way: a fraudster calls claiming to be from Kraken, builds a sense of urgency or trust, and then coaches the victim into moving funds, sharing login details, or handing over a two-factor code, all while they’re still on the call.