条款和条件

最后更新于2021/5/910:48。

欢迎来到Cryptohopper B.V.（以下简称 "Cryptohopper "或 "我们/我们"）。我们通过我们的网站https://www.cryptohopper.com（"网站"）和我们的应用程序Cryptohopper - Crypto Trading在不同的应用程序商店（"应用程序"）提供平台（"平台"）作为一项服务（SaaS）。我们的平台使您能够通过一个自动的加密交易机器人来交易和投资加密货币 - 您（单独）控制和配置其设置。本平台、网站和应用程序在下文中共同被称为我们的 "服务"。

1.定义

  1. Cryptohopper : Cryptohopper B.V., a limited liability company incorporated under the laws of the Netherlands. The company is registered with the Dutch Chamber of Commerce under registration number 70270481. The company's registered office is at Johan van Hasseltweg 18A, 1022 WV Amsterdam. Cryptohopper is also referred to as "we".
  2. 账户：用户在平台上创建的账户，该账户仅限于用户通过登录凭证使用 。
  3. Signals : recommendations for buying or selling cryptocurrencies shared by third party "Signal Providers" (also named "Hoppers") engaging with Cryptohopper. Users have the option to configure the software on the Platform as such that it will automatically buy currencies on the basis of information of these Signals.
  4. 平台：Cryptohopper开发的这个平台让用户可以与信号提供者建立联系，用户可以利用加密货币交易机器人根据提供的信号在加密货币市场进行交易。用户可以通过我们的网站和应用程序访问这个平台 。
  5. 订阅期限：订阅的初始期限，加上任何后续的订阅期限 。
  6. User(s) : individual private person(s) or legal entity(ies) making use of the Services. Users are also referred to as "you".
  7. Exchange Partner : cryptocurrency exchanges that have entered into partnership agreements with Cryptohopper to provide enhanced Services to Users.
  8. Promotional Subscription : a subscription tier offered at reduced cost or without charge as part of promotional campaigns, exchange partnerships, or other marketing initiatives.
  9. Promotional Period : the defined timeframe during which promotional benefits, features, or pricing are available to eligible Users.
  10. Exchange-Specific Codes : promotional or discount codes that require Users to maintain active connections with specific Exchange Partners as a condition of eligibility and continued use.

2.注册和个人账户

  1. 如果您想使用我们的服务，请访问我们的网站和/或下载我们的应用程序。
  2. To make use of all the functions of the Platform, Cryptohopper requires you to register and create an Account. In order, to create an Account, you must inter alia provide your e-mail address and choose a strong password, as instructed during the registration process. The e-mail address and chosen password, together, form the "Login Credentials".
  3. Through the Account, only fiat money can be deposited. Once you have deposited money into the Account, it cannot be withdrawn. Any profits as a result, of using the Hoppers can of course be withdrawn, in the form of fiat money. No cryptocurrencies can be deposited or withdrawn through the Account.
  4. 您不得允许任何第三方使用您的账户。您对不披露您的登录凭证和使用您的账户负有全部责任。如果出于任何原因，您的账户被封锁或删除，您将无权再使用平台，例如使用另一个账户和/或创建一个新账户的权利。
  5. 您保证创建账户时提供的信息是正确和完整的。您对您账户中的数据的准确性负责。
  6. Cryptohopper is entitled, at all times to no longer make available certain functionalities of the Account, Platform or other Services, to not grant an Account to any person and to demand additional requirements for granting an Account.
  7. Users may only maintain one Account per individual or legal entity. Creating multiple Accounts to circumvent promotional limitations, subscription restrictions, or other Terms is strictly prohibited and may result in immediate termination of all associated Accounts.

3.报价和价格

  1. 所有有关服务的优惠和免费试用都必须遵守这些条款。
  2. 除非另有标明，网站、应用和平台上的价格不含税费和其他费用。
  3. Cryptohopper 有权在任何时候修改其价格。这种价格变动可能立即生效。
  4. Cryptohopper不能对一个可以合理理解为包含明显错误或误差的报价或报价负责。
  5. Promotional offers, discount codes, and partnership benefits are subject to specific terms and conditions that will be communicated at the time of the offer. Cryptohopper reserves the right to modify, suspend, or terminate promotional offers at any time without prior notice.
  6. Discount codes and promotional codes are non-transferable, may have usage restrictions, expiration dates, and cannot be combined with other offers unless explicitly stated. Cryptohopper reserves the right to refuse or cancel orders placed with invalid, expired, or fraudulently obtained codes. Some discount codes may be restricted to Users who maintain active connections with specific Exchange Partners ("Exchange-Specific Codes"). Cryptohopper reserves the right to verify Exchange Partner connections before applying Exchange-Specific Codes and may revoke discounts if the required exchange connection is inactive, disconnected, or cannot be verified. Users who lose Exchange Partner eligibility after applying an Exchange-Specific Code may be subject to adjusted pricing reflecting the standard subscription rate.

4.订阅

  1. You need a subscription to use all the functions of the Platform (the "Subscription"). Subscriptions are offered for a fixed amount per month and/or per year. You can apply for a Subscription on our Website.
  2. Cryptohopper提供了多种订阅套餐。每种套餐在头寸数量、选择的货币种类、扫描股市的频次以及从Cryptohopper获取的支持程度上都有差异。您可以在我们的网站上查看所有的套餐。
  3. Without prejudice to the other provisions in these Terms, the Subscription shall commence and expire in accordance with the start date and end date indicated in the subscription package, unless earlier terminated by User in accordance with this article or by Cryptohopper if User violates these Terms and/or applicable laws and regulations (the "Initial Term").
  4. Cryptohopper将在用户的订阅开始之日立即给予用户与其订阅相应的平台访问权。用户可以在一个订阅的基础上在平台上使用和设置一个Hopper机器人
  5. 在初始期限结束后，除非Cryptohopper或用户通过网站或平台向对方发出书面通知，表示不打算续订，否则订阅应自动更新至与初始期限相同的时期。订阅将在此通知后一个月内终止。
  6. 用户有权在申请订阅后的14天内撤回订阅。
  7. Promotional Subscriptions are governed by specific terms that may differ from regular paid subscriptions, including but not limited to: feature limitations, different renewal terms, and termination conditions. Promotional Subscriptions do not automatically convert to paid subscriptions unless explicitly stated.
  8. Features available in Promotional Subscriptions may be limited compared to equivalent paid subscription tiers. Cryptohopper reserves the right to modify the features available in Promotional Subscriptions at any time.

5.付款方式

  1. 订阅的价格将由用户每月支付。可能的付款方式显示在网站上，包括例如PayPal、信用卡（例如Visa或万事达卡）和加密货币。
  2. 如果Cryptohopper无法收取应付的费用，或用户没有在第5.1条所述的期限内支付费用，Cryptohopper有权禁止用户使用平台或账户的任何功能，但不影响Cryptohopper可能拥有的任何其他权利。
  3. 用户的账户将在用户已经支付的期限内保持活跃。
  4. Promotional Subscriptions offered at no cost do not require payment but remain subject to all other Terms and Conditions. Users are responsible for any applicable taxes related to the value of promotional benefits received.
  5. When upgrading from a Promotional Subscription to a paid subscription, pricing and billing will commence according to the selected paid subscription tier. Any unused promotional benefits will be forfeited upon upgrade.

6. Exchange Partnership Benefits

  1. Cryptohopper may offer enhanced Services, reduced fees, or additional features to Users who select specific Exchange Partners. These partnership benefits are subject to verification of the User's active connection to the designated Exchange Partner.
  2. Partnership benefits may include but are not limited to: waived subscription fees, access to premium features, reduced or eliminated service charges, and exclusive tools or functionalities.
  3. To maintain eligibility for Exchange Partner benefits, Users must maintain an active, verified connection to the designated Exchange Partner. Cryptohopper reserves the right to verify this connection at any time and may revoke benefits if the connection is inactive, disconnected, or cannot be verified.
  4. Exchange Partner benefits may be modified, suspended, or terminated at any time due to changes in partnership agreements, business decisions, or other factors beyond Cryptohopper's control. Users will be provided reasonable notice where possible, but Cryptohopper is not liable for any disruption to partnership benefits.
  5. Users must comply with both Cryptohopper's Terms and the Exchange Partner's terms and conditions. Violation of either set of terms may result in loss of partnership benefits and potential account termination.

7. Promotional Campaigns and Competitions

  1. Cryptohopper may conduct promotional campaigns, trading competitions, giveaways, and other marketing initiatives ("Promotions") from time to time. Participation in Promotions is voluntary and subject to specific rules and eligibility criteria announced for each Promotion.
  2. Promotion participants must comply with all applicable Terms and Conditions, as well as any specific rules governing the Promotion. Failure to comply may result in disqualification and forfeiture of any prizes or benefits.
  3. Prizes awarded through Promotions are provided "as is" without warranty. Winners are responsible for any applicable taxes, duties, or other charges related to prize acceptance. Cryptohopper reserves the right to substitute prizes of equivalent value.
  4. Cryptohopper reserves the right to verify the eligibility of participants and winners, require additional documentation for verification purposes, and disqualify participants who violate Promotion rules or engage in fraudulent behavior.
  5. Promotions may be modified, suspended, or cancelled at Cryptohopper's discretion. In such cases, Cryptohopper will make reasonable efforts to notify participants and, where applicable, award prizes fairly among eligible participants.

8. Fair use of our Platform

  1. 您必须至少年满18岁才能使用我们的平台。
  2. 您在使用平台（或其他服务）时，不得违反荷兰和其他任何适用的法律和法规，包括但不限于金融和税收法规。
  3. 作为使用该平台（或其他服务）的条件，您承诺不向我们或平台提供任何错误、不准确、不完整的信息、数据或内容，或违反任何法律法规，或不符合一般标准的信息、数据或内容。此外，您同意您将不会，也不会允许第三方进行以下（包括但不限于）行为：
    1. 进入平台（或其他服务）的任何非公共/安全区域；
    2. 发送病毒、蠕虫、垃圾邮件、垃圾广告、连锁信、未经请求的报价或任何类型和目的的广告；
    3. 调查、扫描或测试平台（或其他服务）或任何其他相关系统或网络，或违反任何安全或认证；
    4. use any automated systems to withdraw data from the Platform (or other Services) ("screen-scraping");
    5. 创建并分发平台（或其他服务）的副本；
    6. 试图出售、分发、跟单、出租、分许可、借用、合并、跟单、改变、修改、逆向工程、反汇编、反编译、转让、交换、翻译、黑客、分发、伤害或滥用平台（或其他服务）；或
    7. 创作任何形式的衍生作品。
  4. 如果用户违反本条款和/或本条款的其他规定和/或普遍对Cryptohopper、用户和/或信号提供者造成损害，Cryptohopper可以暂时或永久地禁用平台（或其他服务）的任何功能。
  5. Users are prohibited from engaging in activities designed to manipulate promotional campaigns, competitions, or partnership benefits, including but not limited to creating multiple accounts, coordinating with other users to artificially inflate metrics, or providing false information to gain unfair advantage.

9. Privacy

  1. Cryptohopper尊重您的隐私，并预计到欧盟通用数据保护条例（GDPR）的实施。当您使用我们的服务时，我们会收集您的某些个人数据。在我们的隐私政策中，您可以阅读我们收集哪些个人数据以及用于哪些目的。您可以在这里找到我们的隐私政策：https://www.cryptohopper.com/privacy。
  2. In connection with Exchange Partner relationships and promotional campaigns, Cryptohopper may share limited User data with partners as necessary to verify eligibility, provide services, and fulfill promotional obligations. Such data sharing will be conducted in accordance with our Privacy Policy and applicable data protection laws.

10. Intellectual property

  1. Cryptohopper is the exclusive licensee of all intellectual property rights vesting in and relating to (all content made available through the use of) our Services, such as – but not limited to – patents, patent applications, trademarks, trademark applications, database rights, service marks, trade names, copyrights, trade secrets, licenses, domain names, know-how, property rights and processes ("Intellectual Property Rights").
  2. 只要用户遵守其所有义务，用户就获得了一个非独占的、不可转让的、不可再授权的和可撤销的许可，以根据这些条款和订阅的规定使用服务。如果用户不再遵守其义务，Cryptohopper可以撤回该许可，而不需要发出违约通知。

11. Availability of the Services and disclaimer of warranties

  1. Cryptohopper平台可以在电脑、运行iOS和Android的手持移动设备以及Cryptohopper明确表示兼容的其他设备上使用。Cryptohopper会尽其所能确保您始终可以访问和使用该平台。然而，由于我们提供的服务性质，Cryptohopper无法保证平台的访问和使用始终无误且不间断。
  2. Cryptohopper 将尽其合理努力正确选择信号供应商。然而，Cryptohopper 对信号的质量或内容不负任何责任。所选信号的结果完全由用户自己承担风险。
  3. 对于平台（或服务）的不可用，或任何下载或访问内容的困难或无法，或任何其他可能导致服务不可用的通信系统故障，Cryptohopper不承担任何责任。
  4. Cryptohopper 可自行决定不时地更新、修改或调整本平台及其功能，并应努力将停机时间降至最低。Cryptohopper不负责任何有关平台（或其他服务）的支持或维护，和/或任何由这些行动导致的停机时间。
  5. 在适用法律允许的最大范围内，Cryptohopper特此声明，对平台（或其他服务）的可用性不作任何暗示性保证。本服务是按 "现状 "和 "现有 "提供的，没有任何形式的保证。
  6. Cryptohopper在为您提供服务时非常小心。但是，我们无法对涉及使用和访问我们平台（或其他服务）的第三方进行担保。对于用户使用的第三方，用户需自行负责。
  7. Exchange Partner relationships and promotional benefits are subject to third-party terms and conditions beyond Cryptohopper's control. Cryptohopper makes no warranties regarding the continued availability, terms, or conditions of Exchange Partner services or promotional benefits.
  8. Cryptohopper和用户同意以下有关使用服务的责任限制：
    1. Unless there is willful misconduct or gross negligence on the part of Cryptohopper, Cryptohopper is not liable in any way for Users' (direct or indirect) damages or costs of whatsoever nature.
    2. Cryptohopper不对由于Cryptohopper在执行本协议时假定用户提供的不正确或不完整的信息是正确或完整的而对用户造成的损害负责。
    3. 如果Cryptohopper因任何原因承担责任，其责任将限于1000美元或用户在前述6个月内为使用本服务所支付的总金额的100%，或Cryptohopper的保险公司在该特定情况下支付的金额，以较低者为准。
  9. 在不违反这些条款的其他规定的情况下，Cryptohopper不对因（没有或有限地）访问和使用平台（或其他服务）或其提供的内容而造成的任何损害负责，包括以任何方式引起的利润损失，但不限于以下情况：
    1. 本平台（或其他服务）的运作或无法使用；
    2. 下载或使用通过我们平台（或其他服务）提供的任何功能和/或软件（如信号提供者和超链接）；
    3. 第三方（或关于第三方）与使用平台（或其他服务）有关的索赔；
    4. 数据的损失；
    5. 通过我们的平台（或其他服务）提供的（超）链接的正常运作；
    6. 用户在网站上提供的包含Hopper机器人设置的任何模板的质量；
    7. 用户通过使用平台（未能）获得的经济利益；
    8. any situation where Users mobile devices and/or login Credentials are stolen and any third party subsequently makes use of the Services without User's consent;
    9. any damage or alteration to User's equipment including but not limited to computer equipment or a (handheld) device as a result of the installation or use of the Platform (or other Services);
    10. 由于使用我们平台用于交易或以其他方式连接的交易所，或由于使用任何其他第三方所需的交易所，例如由于其不可用或破产而造成的任何损害；或
    11. a failure to meet any of Cryptohopper's obligations under these Terms where such failure is due to events beyond Cryptohopper's reasonable control.
    12. any loss of promotional benefits, Exchange Partner benefits, or changes to partnership terms due to factors beyond Cryptohopper's reasonable control;
    13. any damages arising from participation in promotional campaigns, competitions, or the awarding of prizes;
    14. any technical issues, delays, or failures related to Exchange Partner integrations or third-party services.
  10. The information and data on the "User-Forum" and "Question-Section" on the Website are User Generated. Cryptohopper has no influence on the data and information that is transmitted between Users on the User-Forum and Question-Section, and Cryptohopper will not monitor any content on the User-Forum uploaded or shared by Users. Therefore, Cryptohopper is not liable for any data and information on the User-Forum and Question-Section. Cryptohopper may remove content and information from the User-Forum and Question-Section if we are notified that the content or information is unlawful, violating these Terms or is otherwise inappropriate.

12. Helpdesk

  1. Cryptohopper设有服务台，用户可在那里提出有关本服务的问题。Cryptohopper只提供有关服务运作的建议。
  2. Cryptohopper明确地不这样做：
    1. 给用户提供任何个人建议，推荐Hopper机器人的设置；
    2. 给用户提供任何个人财务建议。
  3. Cryptohopper可能会在网站上上传关于服务运作的一般教程和学术视频。
  4. 由Cryptohopper上传的所有教程、视频和模板都是一般性的，不包含任何个人和/或财务建议。所有使用这些教程、视频和模板的风险均由用户自行承担。
  5. 用户可以将他们的Hopper连接到一个信号供应商。信号提供者并非由Cryptohopper提供，而是由外部顾问提供。所有使用信号提供者的风险都由用户自行承担。

13. Risks

  1. 我们的服务只适合于充分了解这种使用所涉及的风险的用户。这尤其意味着您了解加密货币市场的价格波动，以及交易或持有加密货币的潜在损失可能是全部或巨大的。您保证您只投入您能承受的损失的资金。
  2. 您保证您知道可能存在本条款、我们的网站、应用程序和/或我们的平台上没有规定的加密货币交易的额外风险。您理解，在任何时候您都有责任仔细评估所有风险，并确定您的知识水平、财务状况和风险承受能力是否适合使用我们的服务和使用属于波动市场的加密货币。此外，您知道与使用我们的服务有关的风险，其中包括可能出现的错误和中断的风险，并且您对这些风险承担全部责任。
  3. 在任何时候，Cryptohopper都不提供任何投资、法律或税务建议。Cryptohopper 不考虑您的个人情况（其中包括您的财务状况和投资目标）。如果您希望得到此类建议或考虑，您有责任在使用我们的服务之前寻求独立的专业意见。
  4. Users acknowledge that promotional benefits, Exchange Partner integrations, and partnership-related features may be subject to additional risks including technical failures, service interruptions, changes in partnership terms, and potential data sharing with third parties. Users assume all risks associated with the use of such features.

14. Indemnification

  1. User will indemnify, defend, and hold Cryptohopper harmless from and against all liabilities, damages and costs (including settlement costs and reasonable attorneys' fees) arising out of third-party claims regarding:
    1. 因用户使用我们服务的行为而造成的任何伤害或损害；以及
    2. 用户违反这些条款或违反任何适用的法律、法规或命令。
  2. User will indemnify Cryptohopper against any claims arising from User's participation in promotional campaigns, use of Exchange Partner benefits, or violation of third-party terms and conditions related to partnership integrations.

15. Hyperlinks

  1. 当Cryptohopper提供到第三方网站的超链接时，这些链接并不代表Cryptohopper认可在这些网站上或通过这些网站提供的任何产品或服务。使用这些超链接的风险完全由您自己承担。Cryptohopper 对此类网站的内容、使用或可用性不承担任何责任或义务。该等网站所含信息的真实性、准确性、合理性、可靠性和完整性没有经过Cryptohopper的验证。

16. Miscellaneous

  1. Cryptohopper有权修改这些条款。当我们对这些条款进行重大更改时，我们将通过新闻通讯（如果用户已向我们提供了他的电子邮件地址）通知用户，并在我们的网站上发布更新的条款通知。继续使用服务即表示您接受了这些条款的最新版本。
  2. 如果我们不执行这些条款（部分），这不能被解释为同意或放弃在以后的时间里或针对其他用户执行这些条款的权利。
  3. 用户不能将这些条款的权利和义务转让给第三方。
  4. 本条款的任何规定的无效性或不可执行性不影响本条款的任何其他规定的有效性或可执行性。任何此类无效或不可执行的规定应被替换或被视为被认为是有效和可执行的规定所替换，其解释应尽可能地接近无效规定的意图。
  5. 这些条款应完全受荷兰法律的管辖，并根据其进行解释。
  6. 除非强制性法律另有规定，所有因这些条款引起的或与之相关的争议应专门提交给荷兰阿姆斯特丹的主管法院，除非争议能以友好的方式解决。

17. Complaints, comments and suggestions

  1. Cryptohopper努力为您提供最佳服务。如果您有投诉，评论或建议，您可以联系我们：[email protected]。请向我们提供您的联系方式，以及清晰的描述和投诉的原因。投诉通常会在7个工作日内处理。
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