Documentation

Upgrading

To upgrade your subscription you can do two things.

  1. Start upgrading directly on the subs page. Very important to know is that our system is not recognizing the different dates of the subscriptions. The payment for the upgrade is being made for the rest of the original subscription month. Example; Hare subscription has been bought on 01-01-2018. On 15-01-2018 you want to upgrade to Kangaroo. The payment of $50,- dollar for the upgrade to Kangaroo is for the remaining 2 weeks of the Hare subscription.
  2. Upgrade after the current subscription ends. You can always subscribe to a new subscription when your current sub has expired. Example; Hare subscription has been bought on 01-01-2018. On 15-01-2018 you want to upgrade to Kangaroo. You have to wait until 01-02-2018, so the Hare is expired and you are able to subscribe to the Kangaroo.

Note: You always have to cancel your unwished automated payments manually in your PayPal account, if you paid with that. This is important to avoid future deductions for old subscriptions.

Downgrading

To downgrade there is only one option. Downgrade after the current subscription ends. You can always subscribe to a new subscription when your current sub has expired. Example; Kangaroo subscription has been bought on 01-01-2018. On 15-01-2018 you want to downgrade to Hare. You have to wait until 01-02-2018, so the Kangaroo is expired and you are able to subscribe to the Hare.

Note: You always have to cancel your unwished automated payments manually in your PayPal account, if you paid with that. This is important to avoid future deductions for old subscriptions.