Documentation

Upgrading

To upgrade your subscription you can do two things.

  1. Start upgrading directly on the subs page. Very important to know is that our system is not recognizing the different dates of the subscriptions. The payment for the upgrade is being made for the rest of the original subscription month. Example; Medium subscription has been bought on 01-01-2018. On 15-01-2018 you want to upgrade to Pro. The payment of $50,- dollar for the upgrade to Pro is for the remaining 2 weeks of the Medium subscription.
  2. Upgrade after the current subscription ends. You can always subscribe to a new subscription when your current sub has expired. Example; Medium subscription has been bought on 01-01-2018. On 15-01-2018 you want to upgrade to Pro. You have to wait until 01-02-2018, so the Medium is expired and you are able to subscribe to the Pro.

You don't have to cancel your old subscription when you upgrade, the recurring payment of your old hopper will be stopped automatically. 

Note: Recurring payments that have been created before we have implemented our new payment system will have to cancel their recurring payments in PayPal. 

Downgrading

To downgrade there is only one option. Downgrade after the current subscription ends. You can always subscribe to a new subscription when your current sub has expired. Example; Pro subscription has been bought on 01-01-2018. On 15-01-2018 you want to downgrade to Medium. You have to wait until 01-02-2018, so the Pro is expired and you are able to subscribe to the Medium.

Note: You always have to cancel your unwished automated payments manually in your PayPal account, if you paid with that. This is important to avoid future deductions for old subscriptions.