Documentation

Paying with cryptocurrencies

Currently we accept the following payment methods to pay for your subscription:

  • PayPal
  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Ripple (XRP) (temporarily unavailable)
  • Zcash (ZEC) (temporarily unavailable)
  • Monero (XMR)
  • Litecoin (LTC)
  • Dash (DASH)
  • Credit Cards (temporarily unavailable)

How to pay with crypto

There are two ways to pay with crypto:

  1. From a private wallet. 
  2. From an exchange wallet. *Note that the exchange charges a fee! Make sure you calculate this, or we cannot recognize your payment.

Withdraw from exchange

Most errors regarding payment using cryptocurrencies happen because the withdrawal fee of your exchange is not correctly included in the amount.

So when, for example, you have to pay Ƀ 0.01, and your exchange fee is Ƀ 0.0005, you have to send Ƀ 0.0105. Your exchange will automatically deduct the fee automatically. If you don't do this, we're not able to recognize your payment. Keep this in mind for your next payment!

Still no subscription?

Is your subscription not in the active subscriptions list and have you paid with BTC or another Crypto? Give it some time. As we all know, the BTC blockchain isn't very fast. Depending on the fees paid for the transaction it can take up to 24 hours for the payment to be completed. 

The following coins need several confirmations. 

  • BTC; 1 confirmation
  • BTH; 6 confirmations
  • DASH; 6 confirmations
  • LTC; 4 confirmations
  • XMR; 8 confirmations
  • XRP; 12 confirmations
  • ZEC; 8 confirmations

Our new payments tab can be found on the on the top-right of the subscriptions tab. Here you can see the confirmations happening live.

You've checked the active subscription, you've waited and it's still not there? Please create a support ticket. In this ticket include the following information:

If you paid using PayPal, please include the email address you use for PayPal.

If you paid using Cryptocurrencies, please include the payment details. (txID, precise amount etc).

Happy Hopping!