Documentation

Paying with cryptocurrencies

Currently we accept the following crypto payment methods:

  • Bitcoin (BTC)
  • Litecoin (LTC)
  • Dash (DASH)
  • Monero (XMR)

How to pay with crypto

There are two ways to pay with crypto:

  1. From a private wallet. 
  2. From an exchange wallet. *Note that the exchange charges a fee! Make sure you calculate this, or we cannot recognize your payment. When our platform doesn't recognize your crypto payment, we have to match it with your order manually. 

Withdraw from exchange

Most errors regarding payment using cryptocurrencies happen because the withdrawal fee of your exchange is not correctly included in the amount.

So when, for example, you have to pay Ƀ 0.01, and your exchange fee is Ƀ 0.0005, you have to send Ƀ 0.0105. Your exchange will automatically deduct the fee automatically. If you don't do this, we're not able to recognize your payment. Keep this in mind for your next payment!

Still no subscription?

Is your subscription not in the active subscriptions list and have you paid with BTC or another Crypto? Give it some time. As we all know, the BTC blockchain isn't very fast. Depending on the fees paid for the transaction it can take up to 24 hours for the payment to be completed. 

The following coins need several confirmations. 

  • BTC; 1 confirmation
  • DASH; 6 confirmations
  • LTC; 4 confirmations
  • XMR; 8 confirmations

what to do if the subscription isn't activated after payment

You've checked the active subscription, you've waited and it's still not there? Please create a support ticket. In this ticket include the following information:

  • TXID
  • Invoice ID
  • Username

Happy Hopping!