Cancelling your subscription (Hopper or Signal)

If you wish to cancel your subscription, please let us know why, so we can work on improving our service. Follow the steps underneath to stop your hopper or signaler subscription.

Cancelling your subscription through Cryptohopper

The hopper subscriptions can be cancelled in Cryptohopper by clicking on ''Subscriptions'', then on ''Active'' and then you can click on ''Cancel'' for the specific hopper subscription.

Unsubscribe signalers

Attention Please note that you have to cancel your signaler subscription in PayPal manually to avoid future deductions. By clicking 'unsubscribe' in the hopper, it does not unsubscribe you from the automated payments done through PayPal, but it unsubscribes you from the signaller in the template you're using.

PayPal

  1. Log into your PayPal account.
  2. Click the Profile icon next to "Log Out" and select Profile and settings.
  3. Select My money.
  4. In the My preapproved payments section, click Update.
  5. Select the merchant whose agreement you want to cancel and click Cancel.
  6. Click Cancel Profile to confirm your request.

See https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-subscription-faq577 for more information.

When you receive the message written below, your subscription is registered with us as expired. Please cancel all recurring payments in your PayPal account manually and re-subscribe in your Cryptohopper account.

Bitcoin, Litecoin, Monero and Dash

Your subscription will automatically be cancelled if you do not pay for a new month yourself. With these payment methods you need to renew your subscription manually every month.

Refund

Unfortunately the subscriptions are not refundable.